- Use your own account, mailbox and verification methods. Keep passwords, reset links and codes private.
- Read the confirmation
- Check the mailbox
- Use a current link
Step by step
Read the confirmation
The message may deliberately avoid revealing whether an account exists.
Check the mailbox
Look for the requested reset email, including junk folders.
Use a current link
Follow the latest applicable link and return to the request page if a new one is needed.
FICTIONAL EXAMPLE
Put it into practice
Do not interpret a generic confirmation as evidence that a colleague has an account.
Check the result
The page confirms the result or explains the next sign-in step. Follow that result before retrying.