- Use your own account, mailbox and verification methods. Keep passwords, reset links and codes private.
- Read the lockout message
- Stop repeated attempts
- Get help if needed
Step by step
Read the lockout message
Repeated failed sign-ins may temporarily block further attempts.
Stop repeated attempts
Follow any timing or recovery guidance shown; check that you were using the correct account.
Get help if needed
Ask support or your workspace administrator to investigate if the problem persists, without sending passwords or codes.
FICTIONAL EXAMPLE
Put it into practice
After several mistyped passwords, follow the lockout guidance instead of continuing to guess.
Check the result
The page confirms the result or explains the next sign-in step. Follow that result before retrying.